A nationwide computer outage had both travelers at the Point Roberts border and United States Customs and Border Protection (CBP) officers gritting their teeth.
On the afternoon of October 14, according to the official statement, CBP “experienced a temporary outage with its processing systems at air ports of entry in the United States and took immediate action to address the technology disruption. In the meantime, CBP officers processed international travelers using alternative procedures until systems were back on line.”
Local CBP public affairs officer Kristin Maypole did not have information available to explain why the outage at airports also affected processing travelers in the NEXUS lane. But it did. Travelers entering Point Roberts waited from one to three minutes per vehicle as officers waited for the backup system to process the entry. Officers in Point Roberts confirmed the delays were linked to the nationwide outage, which did not appear to affect the systems in the regular traffic lanes.
According to CBP, the outage lasted approximately 90 minutes and “there is no indication the service disruption was malicious in nature.”